Design and development of retail banking predictive models
Developing retail predictive models to create personalized commercial offers and increase customers’ value
Financial services
Data-driven customer value system design
Enabling a data-driven centralized customer database, using heterogeneous information through multiple canals.
Financial services
Customer-experience improvement program for a main European Bank
Promoting customer experience as a transformational tool and a key competitive differentiator
Financial services
Customer management strategy for a Spanish insurance company
Changing a customer management model from a disintegrated, reactive model to a coordinated, proactive one
Financial services
Substitution of digital channels for a South American bank
Changing a an obsolete digital-channel (both desktop and mobile) platform to a world-class solution
Financial services
Omnichannel and customer management strategy for a commercial bank
Refurbishing customer management capabilities in order to make the customer experience truly omnichannel
Financial services
Launch of an urban mobility-related mobile & internet app for a bank
Assessing the opportunity of launching an urban mobility-related application, and defining the services and technical tools as well as the business operating model
Financial services
Development of an ecosystem of partners to launch a telematics car insurance company
Defining business case and revenue-sharing model for a consortium established to offer insurance telematics services to OEMs and insurance companies
Financial services
Digital evolution of an insurance company with traditional channels
Leveraging digitalization to regain the confidence of both clients and intermediaries, in a context of tough competition
Financial services, Digital company transformation
Digital transformation of a European asset management firm
Driving the evolution towards a new digital strategy and positioning, from feasibility study to implementation management and post-go-live support
Financial services, Digital company transformation
