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Successfully embarking on the Omnichannel journey

Information about what we as customers want to know, do or get, as well as reviews, comparisons and deals are available via the devices we use at every point throughout the day: that is what “Omnichannel” is about. Find out about the  five key components in building a successful Omnichannel...
Technology & innovation management

Beating the odds

Collaboration strategies will bring success in a competitive environment

The world is undergoing unprecedented changes. As competitive landscapes are being transformed and unprecedented chunks of value are being redistributed from former leaders to web-scale platform players, the importance of understanding, learning from and adapting to the new environment becomes...
Strategy

A perspective on the Iranian metals & mining industry

Ambitious plans to boost production

Iran is a strong, growing economy. It experienced significant recovery in 2016 as a result of sanction relief. GDP growth in the six months to March 20, 2017 reached 7.4 percent. The boost in growth was largely a result of the oil sector’s bounce-back, in both production and exports, following the...
Industrial goods & services

CDO versus CIO –a non-zero-sum game

How a fruitful tension can be created from the imminent conflict between CDO and CIO

Digital units – savior of innovation?In recent years digital business units and subsidiaries have been booming across industries to set up organizations for the digital future: the aims of the new units are widespread, from development of new digital business models to building up of digital...
Technology & innovation management, Information management

LNG still in transit

Change continues in the LNG industry, but the pace is evolution, not revolution

The LNG industry finds itself today in a very different situation than was expected 10 years ago. Several key disruptions have occurred: shale gas turned the US from an LNG importer into an LNG exporter, imports to Japan boomed to replace nuclear electricity production after Fukushima, and European...
Oil & gas

Generating business value from data

Safeguarding reputation and improving efficiency through data-driven risk models

With advances in technology, companies are now collecting far greater quantities of data about their business processes and assets than before. However, existing assurance processes rarely benefit from this data, which limits access to richer insight and may lead to false assurance on...
Risk

Retail network – Radical changes ahead

Dealers’ future business models need to evolve towards a mobility-solutions hub

Technological disruptions and new client needs are causing the automotive industry to evolve toward a model based on mobility services. Mobility on demand will become its greatest component, which will require transitioning from a product model to a service model. Therefore, dealers...
Automotive

“E-lectric” customers

Understanding customers’ online engagement with their power and gas utilities: The case of Spain

”Utilities, brace for the online impact.”The shift to online channels has long since ceased to be a current topic among companies in retail and banking, for example. These companies have redefined the customer relationship model, not only in their industries, but in other sectors as well...
Marketing & sales

The advent of consumer owned genetic profiles

Personal genetic services due for explosive growth

Access to genetic information is becoming critical to the effectiveness of a new wave of medical treatments that are becoming available now. Personalized genetic services companies will act as a disruptive forces that are consumerizing genomic testing and driving rapid transformation...
Healthcare & life sciences

Beyond carrots and sticks

Unlocking safety gains through understanding irrational behavior

Many organizations that have undertaken safety improvement initiatives have found that while easy wins are typically accomplished early on, further progress often becomes increasingly difficult. Safety improvement typically depends on changing human behavior, which is driven by underlying...
Risk